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Q. Can I get discounts for bulk orders?

Anern welcome business cooperation around the world and we offer discounts for large quantities orders because we are exactly the manufacturer focusing on the solar field for more than 10 years. Please leave your message on the contact us page for a quote.

Q. What forms of payment does Anern Online Store accept?

Anern Online Store accepts several payment methods. You can pay for your order via bank transfer, by credit card (VISA/MASTERCARD), T / T, L / C, D / A, D / P. All payment methods are listed in your cart under "Choose your payment method".

Q. Is it safe to use my credit or debit card at Anern Online Store?

Absolutely Safe! At Anern's online store, we use the highest possible security (256-bit encryption) to protect your card details. All credit card and debit card payments with us are also processed through secure and trusted payment gateways which are managed by leading banks. Also, banks now use the 3D Secure password service for online transactions and they provide an extra layer of security through identity verification.

Q. Is it necessary for me to have an account to shop at Anern's online store?

Not absolute. You can checkout as a guest but you will have to provide us with a valid e-mail, phone number and address for us to send you the goods.

Q. What if I have problem while payment?

Any problem regarding payment or purchasing items please contact our online service staff or leave your message on the contact us page and we’ll reply to you ASAP.

Q. Do I need to pay any extra charges along with total amount?

Certainly not, does not include any hidden charges when you purchase any product from the site. Whatever the amount is written, it is the exact amount you need to pay.


Q. How much is shipping for my order?

Transport costs are calculated automatically based on your delivery address. To enable this, please create an account and add products to your cart. Fees are calculated automatically.

Q. How long will it take to ship the goods after placing the order?

Generally, your order will be shipped within 7 days. We want you to receive your order as quickly as possible. There might be some delay in delivery due to below-mentioned reasons:

If the area where you live is very interior in the region.

Natural calamities like heavy rain, earthquake,s etc.

Political disturbance, National and Regional holidays, etc.

Q. Can I choose multiple shipping methods?

Certainly! You can choose the shipping method you want when placing the order.

Q. Which countries can your goods be shipped to?

Anern products sales coverage through the global, our goods can be shipped to all countries in the world. You only need to fill in your accurate delivery address and we will ship the goods to you as soon as possible.

Q. How can I track my order? offers you a tracking option, using this you will immediately receive an email provided with a link to track the status of your product. The status includes, where the item is currently and you will get an idea of how many days you can receive the item.

You can also track your order and its status on your customer account in the section "Order history".Our logistics team will send you your tracking number once your parcel is ready.

Q. Can I change the delivery time for my order?

Sorry to tell you that the delivery time is not allowed to change.

Q. What should I do if my order is damaged?

If it is obviously damaged when receiving the goods, please do not sign for it and return it to us, we will replace one for you. Please timely feedback with us at


Q. Does the products I bought at Anern Online Store have a warranty period?

The guarantee period of our products is displayed on the product page, the "guarantee" and the "Technical" tab. It may be that the warranty periods are available in the "Downloads" tab with a PDF form. You must keep your purchase invoice that serves as proof of purchase.

Q. How do I claim warranty if the warranty card is not sealed on the product I bought?

Anern's most service centers accept proof of purchase as proof to provide warranty service. If you face any trouble please contact us for help at

Q. Will the replacement product's warranty be the same as the initial product?

Sure, All goods bought from Anern Online Store support the same warranty whether initial product or replacement.


Q. How can I cancel my order?

Your order can be canceled only before dispatch. Orders can be canceled done via my accounts section and the complete amount will be refunded. Any problem regarding payment or canceling order please contact our online service staff or leave your message at contact us page for help.

Q. Can I return the product delivered to me?

Of course, but a product can be returned but only under the following circumstances:

Product is physically damaged/defective

Varies from the description on the website

Wrong item delivered

Q. What is Anern Online Store's Returns policy?

In case the product you received is 'Damaged', 'Defective' or 'Not as Described', our Return policy has got you covered. If you are not fully satisfied with what you ordered, you can feedback by contacting us at or online chatting with us on 9 AM and 6 PM Beijing Time.