ANERN SUPPORT

Warranty & After-Sales Support

Find out how to request support for product issues, shipping damage and order discrepancies. Prepare the relevant details so our team can review your case.

Request After-Sales Support

Check Your Product Warranty

Confirm the warranty period and coverage for your exact product in the quotation, sales agreement or written warranty terms. Our team can help check the applicable terms using your product model and order reference.

AFTER-SALES SUPPORT

How to Request Support

  1. 01

    Submit the Details

    Describe the issue, identify the affected products and provide clear evidence where available.

  2. 02

    Review the Cause

    Our team reviews the information and may ask for further details about the product, installation or shipment.

  3. 03

    Confirm the Resolution

    After assessment, we will discuss the appropriate solution, such as replacement products or parts, according to the case and applicable terms.

Issue Assessment

Our team may ask about wiring, voltage compatibility and operating conditions to help identify the cause. The appropriate next step depends on the assessment and applicable order terms.

Common After Sales Requests

Delivery Damage

Inspect the shipment when it arrives. Keep photos of the packaging and damaged items, together with shipping records. Contact our team so we can review the cause and relevant shipping or insurance arrangements.

Missing or Incorrect Quantities

Send the order reference, packing list and quantities received. We will check the shipment against the order and any agreed split-shipment arrangements, then discuss the appropriate next steps.

Incorrect Product Specifications

Identify the difference between the agreed order specifications and the products received. Share the relevant product labels and order details so our team can review the discrepancy and discuss a solution.

Product Quality Issues

Describe the fault and provide the product model, affected quantity and clear supporting evidence. If a product quality issue is confirmed, the remedy may include replacement products or parts, depending on the assessment and applicable warranty terms.

Prepare These Details

  • Product identification

    Product model and serial number, if available.

  • Order and quantity

    Order or invoice reference and the quantity affected.

  • Issue description

    What happened, when it was noticed and any displayed fault code.

  • Photos or videos

    Clear images of the issue and, for delivery damage, the packaging.

  • Installation or shipment information

    Relevant wiring, operating conditions or shipping records, as requested by our team.

Contact Our Support Team

Use our contact form to describe the issue and share the key product and order details. Our team can advise how to provide supporting photos or videos.

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